Frequently Asked Questions

All reservations and add-ons are non-refundable. Once booked, your carriage, date, and time are held exclusively for you and cannot be rebooked for other guests.

Changes or cancellations cannot be made by calling Threejays Carriages. All modifications must be completed through the Customer Portal.

Changes or Cancellations Within 4 Days of Your Reservation
Changes and cancellations are not permitted within 4 days of your scheduled ride. If you cancel, attempt to reschedule, or do not arrive for your ride within this period, you will be responsible for the full cost of your original reservation, including all applicable fees, even if you reschedule your ride to a future date or time.

If you are unable to attend, we recommend having a friend or family member use your reservation in your place.

Changes More Than 4 Days Before Your Reservation
If it is more than 4 days before your scheduled reservation, you may make changes through the Customer Portal. All changes or cancellations made during this window are subject to a 50% change/cancellation fee.

If you need assistance with a change:

1. Book a new reservation for your desired date and time.

2. Immediately email CANCELLATIONS using the email address provided on your confirmation. Emails sent to any other address will not be accepted.

3. In your email, include:

   • Name on the reservation to be canceled

   • Date of the reservation to be canceled

   • Time of the reservation to be canceled

   • Vehicle type

   • Reservation/booking number

Our team will then cancel the original reservation and apply the applicable change fee.

Why This Policy Exists
Our carriage rides are in high demand and often sell out. When a reservation is canceled within 4 days of the scheduled ride, the carriage cannot be rebooked, similar to unused or transferred tickets for concerts or theater events. For this reason, all reservations and add-ons remain non-refundable, and our change windows are strictly enforced.

Oklahoma weather is unpredictable, and Cameo Carriage Company may need to cancel reservations if conditions become unsafe. Even if the weather appears acceptable at the time of your scheduled ride, we must consider conditions for the entire evening, as well as the safety of our horses, drivers, and out-of-town guests. If we determine that weather is inclement and your ride must be canceled, Cameo Carriage Company will make every effort to notify you using the contact information provided at the time of booking. We are not responsible for any failure to reach you if the phone number or email on your reservation is incorrect or inaccessible. No refunds will be issued for weather-related cancellations. You may rebook your reservation for a future date, and no additional credits or compensation will be provided. Additional reservation times may be offered as availability allows.

The policies and procedures for changing or canceling a reservation apply regardless of weather conditions. Even if inclement weather is forecasted, changes or cancellations are not permitted within four (4) days of your scheduled reservation. Cameo Carriage Company follows a structured process for evaluating weather on the day of your ride and will notify you if we must cancel due to unsafe conditions. If your reservation is canceled by Cameo Carriage Company due to weather, you will be contacted and provided with rescheduling options. No fees or penalties will be applied in this case. However, if you attempt to change or cancel your reservation within four (4) days of your ride due to predicted weather concerns, you will be responsible for the full cost of your original reservation in addition to the cost of any new reservation you book.

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We will be on the corner of Reno and Mickey Mantle, Friday and Saturday evenings.

We encourage guests to take their own photos and videos throughout the ride—it’s all part of the magic!

If you are in need of Wheelchair Accessibility, please contact us at 405-6567-8869. We will make necessary accommodations for those needing assistance.